Microsoft understands that people, not processes, are the key to success. It is crucial that government employees have access to the information they need to guide their actions. Also, the information has to be readily available when those workers who need it can get it from wherever they happen to be, that collaboration across departments and agencies for decision making is seamless and intuitive. That is why Microsoft Dynamics CRM provides a flexible platform that governments can use to deliver “citizen-centric” service. With Microsoft Dynamics CRM, employees are equipped with tools to help them provide one-stop service to citizens, recruit new businesses to the community, manage service delivery, manage funds and grants request—all with a low total cost of ownership.

Top Features - Quick Reference Guide:

Feature set	Benefits
Contact center/311	• Give employees quick, reliable access to critical information and tools to more efficiently address caller inquiries • Improve self-service options for constituents
Grant management	• Simplify grant processing with a standardized, electronic system that follows all legislative grant management directives • Track payments easily with transparent integration to your back-end financial systems
Task management	• Complete vital tasks regardless of the number of project stakeholders • Provide authorized personnel with insightful visibility into the status of existing tasks
Personnel management	• Manage personnel, mission, budgeting, acquisition, inventory, training, public affairs, cases and numerous other business applications • Access information anywhere through enhanced data synchronization and mobility features that allow your personnel to use the tools and information they need • Get powerful reporting and analysis tools to make it easy to manage cases and identify problems at a glance
Recruiting	• Streamline the recruiting process while leveraging existing investments in recruiting systems of record • Enhance existing systems of record with powerful online marketing tools • Target marketing messages to specific audiences and within key geographic locations
Constituent interaction management	• Give employees relevant constituent information in one location • Track constituent inquiries, regardless of channel • Quickly route requests to the appropriate department
Citizen case management	• Use automatic workflows to increase employee effectiveness • Easily schedule follow-up appointments with alerts • Provide mobile access to constituent and case information
Field inspection	• Enable field personnel on-site ability to track applications, licensing and permits • Help crews, inspectors and case workers find citizens and businesses easily via Microsoft Virtual Earth integration
Comprehensive business intelligence	• Respond quickly to changing constituent needs and government legislation • Increase efficiency through critical trend analysis based on real-time information • Share real-time information via integration with Microsoft SharePoint Server

 Familiar, relevant, flexible

Microsoft Dynamics CRM works as a natural extension of Microsoft Office Outlook and the Microsoft Office system, delivering a familiar solution that promotes fast user adoption and high utilization. By providing centralized access to information, consistent processes and real-time insight, Microsoft Dynamics CRM connects branches, departments, channels and enterprises. Its technological flexibility makes it fast to deploy, simple to customize and easy to manage.

Next step:

Request more information  about how Microsoft Dynamics AX can meet your organization's needs.