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Troubleshooting
Let
IDO Troubleshoot your IT
Issue!
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If you're experiencing an
IT related problem with your hardware or software,
please fill out and submit the following service
request form, and a IDO support team tech will contact you shortly.
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For a Remote Tech to log into your
system to assist you,
click here.
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For a On-Site
Tech to visit your home office or office
in our local
area (Eugene/Springfield and surrounding area)
click here.
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For a On-Site Tech to visit
your home office or office
outside our local area (Eugene/Springfield and
surrounding area) please click here for
quote and scheduling.
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If you can not
power up your system or it freezes and you need to send it in to the
repair lab, if you are
in the area you can drop it off at "The
Web Zone" IDO's storefront and
customer care center.
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If you are in
the area and need a pick up and/or delivery, please contact
webzone@ido.net for pricing and
scheduling.
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If you are out
of the area, please
click
here for mailing in information.
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| When you submit your service request report, it will be
entered into our database for tracking purposes. Periodically, we will
post notices regarding service requests reported by our customers in the
Known Problems section of this page. Please be as specific as possible when describing the problem.
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The following is a list of some known problems with our
products/services; we are working to correct them A.S.A.P.
11/23/08
All is clear on our network.
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