	IDO l THE WEB ZONE l IDOMAIL

Data Recovery Service

Great Success rate on "Click of Death Drives" $294 Flat Rate!

Frequently Asked Questions

How long does it take to recover the data? Your Hard Drive that you are sending in for repair dictates the time frame.

If you can't pull the data do I get my $99 back? No. The $99 is for diagnosing and the labor to set up your hard drive to find a process that will work for your hard drive. IF after several hours of unsuccessful attempts to access the data, we will notify you and send your hdd(s) back to you. You only need to pay the final $195 + storage media if we can access the files.

Can you send me special packing boxes? Yes. You will need to call us with a credit or debit card to pay for the shipping to and from your location. When you receive the box fill out the paperwork and pack your hard drive. Drop off at the nearest postal drop or office. Once we have received your hard drive we will call you and then process the hard drive.

I don't need your box, I can do that myself, what paperwork do I need to send?

Have Questions? Call us anytime at 541.689.3245 or email us.
Mailing to: The Web Zone, 1357 River Rd, Eugene OR 97404. We are open 7 days a week.
Print out a Mail In Repair Form
Print out a Credit Card Charge Approval - The Web Zone is our in-house repair lab. Name of cardholder must match Mail in repair form. All repairs will be returned if this is not the case.
Do you accept checks, cashier's checks, USPS Money Orders. Yes. There may be a waiting period until the funds transfer. Cash is only accepted at our store front from a walk in. Please do not mail cash.
Request a Special Shipping Box

IDO has offered data recovery for over 7 years to local and nationwide individuals, organizations, academic institutions and legal professionals.

We are highly skilled at data recovery when all hope is thought to be lost. We have a high success rate (90%) recovering data losses caused by power surges & outages, static electricity, lightning strikes, fires, floods, other natural disasters, sabotage, viruses, equipment malfunctions, click of deaths, accidents, & user error (deleted files, formatted / f-disked drives).

Flat Rate Cost		Description
$50		Data Back Up~$50.00 for Data Back Up. This is when a good hard drive (3.5/2.5) comes in that just needs files to be pulled and the data needs to be back up and put back on a storage device .
$99		Data Data Diagnosis ~This is when a Hard Drive needs a specific procedure or software/hardware device in order to grab the data.
$195		Data Recovery ~ Once we know we can pull the data from the diagnosis, the data is recovered on a purchased hard drive or provided storage device.
Extra		Storage Device~ Customers are encouraged to send their own duplicate size drive with their Repair Request Hard Drive. If a Customer wishes, IDO is more than happy to provide a like size Hard Drive at an additional fee from our Retail lobby.