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Microsoft Dynamics CRM
4.0 is a fully integrated customer
relationship management (CRM) system.
Microsoft Dynamics CRM gives you the
capability to easily create and maintain a
clear view of customers from first contact
through purchase and post-sales. With tools
to enhance your company's sales, marketing,
and customer service processes—along with
native Microsoft Office Outlook
integration—Microsoft Dynamics CRM delivers
a fast, flexible, and affordable solution.
Microsoft Dynamics CRM
helps you drive consistent and measurable
improvement in everyday business processes.
Marketing: A
clearer view of customers and more informed
marketing investments
Segment customer lists into distinct benefit
groups and then market to one or more of the
identified segments using a workflow-driven
model. With Microsoft Dynamics CRM, your
marketing professionals can leverage tools
for:
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customer
segmentation
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campaign
planning and execution
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data extraction
and cleansing
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analytics and
reporting
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marketing/sales
collaboration tools
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information
sharing portals
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Sales: Get more
leads and close more business
Access a complete view of customer data
online or offline, and leverage tools that
enable your sales professionals to get
real-time access to leads, identify
cross-sell and up-sell opportunities, and
close more deals, faster. Microsoft Dynamics
CRM provides:
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lead and
opportunity management
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account and
contact management
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territory
management
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forecasting and
sales analytics
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offline and
mobile device access
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quick access to
products, pricing, and quotes
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Customer service:
Provide more value to customers
Respond faster to customer service issues
and empower your service organization to
anticipate, address and deliver consistent,
efficient customer care that contributes to
long-term business profitability. Microsoft
Dynamics CRM provides functionality for:
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account and
contact management
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case and
interaction management
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product and
contract management
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knowledge-base
management
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service
scheduling
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workflow across
teams and groups
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service
reporting and analytics
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Fits your people
With a
familiar user interface, wizard-based tools,
and close integration with Microsoft Office
system productivity applications, Microsoft
Dynamics CRM helps you achieve the best fit
for your people.
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Get
started quickly
in a familiar Microsoft Office
Outlook environment designed to
support fast user adoption and high
utilization of your CRM solution
without a typical Alt-Tab between
Office Outlook and CRM.
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Empower
users
to work with familiar tools, such as
Microsoft Office Word and Microsoft
Office Excel spreadsheet software,
to create their own dashboards and
personal workflows with wizard-based
tools without reliance on outside
support.
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Provide
role-tailored access
to information and data both online
and offline, giving people access to
only the information they want and
need—delivered in the way they want
it.
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Fits your business
Microsoft Dynamics CRM provides choice
and flexibility in how you implement and
customize your CRM application so you can
achieve the best fit for your business.
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Automate
business processes
to unify line-of-business systems
with flexible, easy-to-use tools
built on the Microsoft Windows
Workflow Foundation platform.(WWF).
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Design
your solution
utilizing easy to use point and
click customization to quickly
modify and extend CRM to work the
way your business works to uniquely
fit the needs of each business
group.
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Align IT
and business goals
through a CRM system that meets both
IT requirements and the business
requirements enabling fast
deployments, low-effort iterative
changes and empowered business
users.
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Fits your environment
Built on reliable, industry-standard
technology, Microsoft Dynamics CRM is an
adaptable and affordable CRM system that
fits within your existing technology
environment.
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Realize
fast return
with industry-standard technology
built on a performance-enhanced
architecture that gives you fewer
elements to deploy and maintain.
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Protect
IT investments
using flexible technology that does
not lock you into a specific
deployment method, and is easy to
upgrade, move, and extend into new
business groups, geographies, and
lines of business.
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Connect
to other technologies
with built-in integration between
internal and external systems,
helping to reduce operational costs
and provide fast access to
functionality.
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Fast facts about Microsoft Dynamics CRM
4.0
Server Editions
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Every server
that runs Microsoft Dynamics CRM 4.0
requires a Server license. Three
Server Editions are available for
Microsoft Dynamics CRM 4.0:
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Microsoft Dynamics CRM 4.0
Workgroup Server
includes and supports a
maximum of five User
licenses.
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Microsoft Dynamics CRM 4.0
Professional
offers a rich feature set,
and supports single tenant
deployment. No licensing
limit on number of users.
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Microsoft Dynamics CRM 4.0
Enterprise
offers a rich feature set,
and supports multi-tenant
deployments. No licensing
limit on number of users.
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Licensing
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Call us about
licensing options.
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Languages
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Microsoft
Dynamics CRM 4.0 offers a
multilingual user interface that
allows companies to work in
different user interface (UI)
languages on the same installation.
Languages include Arabic, Czech,
Chinese (Hong Kong), Chinese
(Simplified), Chinese (Traditional),
Danish, Dutch, English, Finnish,
French, German, Greek, Hebrew,
Hungarian, Italian, Japanese,
Korean, Norwegian, Polish,
Portuguese (Brazil), Portuguese
(Portugal), Russian, Spanish,
Swedish, and Turkish.
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System
requirements
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Contact us
about hardware and software
requirements to implement Microsoft
Dynamics CRM. We can provide the
hardware and software for a fraction
of the cost of purchasing it
outright.
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Support
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Support
professionals and self-support
options offer around-the-clock
access to information. .
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Integration
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Microsoft
Dynamics CRM integrates with key
Microsoft products and technologies,
including the 2007 Microsoft Office
system and Microsoft Office
SharePoint Server 2007, Windows
Vista, and others.
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Customization
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Microsoft
Certified Partners can help
customize and integrate third-party
applications, tools, and services.
Find the solution you need for
your specific business needs.
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Training
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IDO gives
you access to training on-site or
remote.
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Next Steps
To find out how
Microsoft Dynamics CRM can meet your specific
needs,
Contact us.
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