IDO provides Web Designs that provide a RMS feature for operational features. Once installed, all operational Website Stores offer tasks that can be performed (via an easy to use control panel). Our clients become their own administrators and keep in complete control of their online store. Our clients website store handles all back order products, can configure products, prices, taxes, shipping, etc and all from their control panel. IDO provides Microsoft SQL 2005 database initialization scripts that provide automatic database installation and upgrades for newer versions of the Microsoft SQL Server. Our Customer Relationship Management (CRM) services feature include comprehensive administration reports (including revenue trend and graphs, visitor trends and graphs, customer order percentages, affiliate revenue reports, tax reports, etc), our clients can also search for orders from almost any customer and record criteria in order to assist with customer support calls. In addition to reporting, we offer customer and order reports that are compatible with Google analytics with RMS return on investment conversion tracking (it easily integrates with our clients Google Analytics account), our clients also have access to tax reports by month and state, total customers by date and trend, client purchase stats, built in customer mailing manager that sends out emails, newsletters to registered subscribed customers. We even allow you to design your own newsletter in Microsoft FrontPage, Microsoft Expression Web, Microsoft SharePoint Designer or Macromedia Dreamweaver web designer software. Tracking customer transactions are a very important feature of managing an online business. We made sure to include a defined multiple billing/shipping addresses that can be selected during checkout, a remember me option for returning users, ordering history pages for clients buyers to check their prior order histories, check their order status and etc (all while being online in the comfort of their homes or work place). Our RMS sites shopping cart items can persist over time, even months. This is for great return customers (who later want to order another product but forgot which one they wanted). All they would have to do is log in and review their history of prior orders.