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Step 3:
At the end of the session, our customer would provide
input on the support experience, enabling IDO to address
session metrics and maintain a high standard of customer satisfaction
and loyalty. |
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Step
1:
Non-Maintenance or Outsource Customer:
Customer
clicks on Start Session
and makes payment. The next page explains to check their email for a
link and code key.
Maintenance Customer:
submits
work order and faxes it to 541-689-4916 or
emails it to tech@ido.net. Maintenance
Customer payments are due upon Maintenance Agreement Terms.
Outsource Customer:
Submits
outsource work order and faxes it to 541-689-4916 or emails it to
tech@ido.net. Outsource Customer
payments are due upon Outsource Agreement Terms.
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Step
2:
Customer receives
a link and key code in their email inbox. Customer clicks link and
downloads software and enters key code. Upon entering key code the
software will ask the customer to let IDO enter their desktop which they
click yes. IDO can immediately diagnose, troubleshoot and
resolve the incident using a variety of incident-resolution tools,
including:
-
ChatLink™
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Remote Diagnostics
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File Transfer
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Reboot/Reconnect
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Remote Viewing/Control
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Annotation Tools
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Team Collaboration
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Session Transfer
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