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Complete Data Privacy: State-of-the-art security features including 128-bit end-to-end Advanced Encryption Standard (AES) and Secure Sockets Layer (SSL) encryption ensure that the data exchanged in all sessions is completely secure.
Firewall Integrity and Compatibility: IDO uses HTTP outbound connections to transparently enable screen-sharing sessions even with corporate firewalls in place. In most cases, both the user and the support representative can connect to Citrix Online's servers without re-configuring firewall settings.
Our Customer's Permissions and Control: Our Customer is always in control of a remote session. Our Sessions are 100% permission-based; the customer can see at all times what is being done to his/her system and can end the session at any time. Plus, our customer always has overriding mouse and keyboard control throughout a session.
Highly Secure Data Centers: Our data centers are protected with continuous intrusion detection and are SiteSecure Certified, a standard that ensures the security of our customers systems and data – and that of their employees and customers – when using our remote assistance.
At Any Speed: Our patented Bandwidth Adaptive Technology and screen-capture algorithm enable you to engage in support sessions with all of our customers and/or their employees, even those with connections as slow as 28.8Kbps.
| Facts...IDO's Remote Tech Support architecture is designed for maximum reliability, scalability and security. Integration is seamless. Our small on-demand download runs as a temporary executable; nothing is permanently installed on our customers computer. Plus, our program is Web-based, screen-sharing technology is browser independent and works with existing firewalls, enabling efficient on-the-fly support even over dial-up connections, however we do prefer broadband for speed. However, we do work with dial up customers |
